Privacy Policy

1. Who We Are & Who This Policy Applies To

1.1 This Privacy Policy is issued by cczzz Casino ("cczzz", "we", "us", or "our"), the operator of the online gambling platform accessible at cczzz.co and its associated mobile-accessible interfaces.

1.2 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), cczzz acts as the Personal Information Controller with respect to the personal data of registered users and website visitors.

1.3 This Policy applies to:

• All registered cczzz Casino account holders;
• Visitors to the cczzz.co website who have not registered an account;
• Former account holders whose data is retained in accordance with applicable law;
• Any individual whose personal data is processed by cczzz in connection with the provision of our services.

2. Personal Data We Collect

2.1 cczzz collects the following categories of personal data in connection with the operation of the platform:

2.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth and age verification information;
• Philippine mobile number (Globe, Smart, DITO, or other carriers);
• Email address;
• Residential address (required for KYC verification).

2.2 Financial & Transaction Data

• GCash or Maya account number (last digits only; full account numbers are not stored);
• Bank account details provided for withdrawal purposes (BPI, BDO, Metrobank, etc.);
• Transaction history including deposit amounts, dates, and methods;
• Withdrawal requests, amounts, and processing status;
• Bonus credits received and wagering activity.

2.3 Identity Verification (KYC) Data

• Government-issued photo identification (Passport, SSS, PhilHealth, Voter's ID, Driver's License);
• Proof of address documentation;
• Selfie or liveness verification image where required.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session timestamps, duration, and navigation patterns;
• Game history, bet amounts, and session data;
• Cookie identifiers and similar tracking data (see Section 6).

3. How We Collect Your Personal Data

3.1 cczzz collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings;
• Automatically: Through cookies, server logs, and platform analytics tools when you browse or interact with cczzz.co;
• From payment processors: When you transact via GCash, Maya, BPI, BDO, or other payment channels, we receive transaction confirmation data from the relevant payment gateway;
• From identity verification providers: Where third-party KYC verification services are used to validate government-issued identification, we receive the outcome of that verification;
• From regulatory authorities: We may receive data from PAGCOR or the Anti-Money Laundering Council (AMLC) in connection with compliance obligations.

4. Purpose & Legal Basis for Processing

4.1 cczzz processes your personal data for the following purposes, each of which has a lawful basis under the DPA:

• Account registration and management — to create and maintain your cczzz account (lawful basis: contract performance);
• Payment processing — to process deposits and withdrawals via GCash, Maya, and other methods (lawful basis: contract performance);
• Identity verification and KYC — to comply with PAGCOR requirements and Philippine anti-money laundering laws (lawful basis: legal obligation);
• Fraud detection and security monitoring — to detect and prevent unauthorised access, money laundering, and other prohibited conduct (lawful basis: legitimate interest and legal obligation);
• Customer support — to respond to your queries, complaints, and service requests (lawful basis: contract performance and legitimate interest);
• Responsible gambling compliance — to implement deposit limits, self-exclusion, and other player protection measures (lawful basis: legal obligation under PAGCOR regulations);
• Platform analytics and improvement — to understand how players use cczzz and improve the service (lawful basis: legitimate interest);
• Marketing communications — to send promotional offers and updates, where you have provided consent (lawful basis: consent — you may withdraw at any time).

5. Data Sharing & Third-Party Disclosure

5.1 cczzz does not sell your personal data. We share your personal data only in the following circumstances:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, InstaPay, and other payment gateway providers receive the minimum data necessary to process your transactions;
• KYC verification providers: Third-party identity verification services receive your KYC documents for the sole purpose of verifying your identity;
• Game content providers: Game providers (e.g., JILI, Pragmatic Play, PG Soft, Playtech) receive anonymised session identifiers required to operate game sessions. They do not receive your personal identity information;
• Regulatory authorities: PAGCOR, the AMLC, the National Privacy Commission (NPC), and other competent Philippine authorities may receive data as required by law;
• Professional advisers: Legal, audit, and compliance advisers bound by confidentiality obligations;
• Group companies: Where cczzz operates through affiliated entities, data may be shared within the group subject to equivalent data protection standards.

6. Cookies & Tracking Technologies

6.1 cczzz uses cookies and similar tracking technologies on cczzz.co. A cookie is a small text file placed on your device when you visit a website. Cookies help us provide a functional, secure, and personalised experience.

Types of cookies we use:

• Strictly necessary cookies: Required for the platform to function — for example, maintaining your login session, storing your language preference, and managing security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as recently played games, deposit method defaults, and notification settings.
• Analytics cookies: Collect anonymised information about how users navigate cczzz.co — for example, which pages are visited most frequently — to help us improve the platform.
• Security cookies: Detect and prevent fraud, bot activity, and unauthorised access attempts.

6.2 You may control non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of the cczzz platform.

7. Data Retention

7.1 cczzz retains your personal data for as long as necessary to fulfil the purposes described in this Policy, and in accordance with the following minimum retention periods:

• Account data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws;
• Transaction and financial data: Minimum of five (5) years from the date of each transaction, per AMLC record-keeping requirements;
• KYC / identity verification documents: Minimum of five (5) years from account closure or the last transaction, whichever is later;
• Customer support communications: Minimum of two (2) years from the date of the interaction;
• Technical / analytics data: Typically 13 months from collection, unless a longer retention period is required for security or legal purposes.

7.2 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with industry-standard data disposal procedures.

8. Data Security

8.1 cczzz implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and cczzz servers;
• Encryption of sensitive data at rest, including payment account identifiers;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Multi-factor authentication requirements for staff accessing personal data systems;
• Incident response procedures, including mandatory notification to the National Privacy Commission in the event of a qualifying personal data breach.

8.2 While cczzz takes all reasonable precautions, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your own login credentials confidential.

9. Your Data Subject Rights

9.1 Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by cczzz:

9.2 To exercise any of these rights, contact cczzz's Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." We will respond within thirty (30) days of receiving a valid request, as required by the DPA.

10. Minors & Age Restrictions

11. International & Cross-Border Data Transfers

11.1 Some of cczzz's service providers — including game content providers, analytics platforms, and cloud infrastructure providers — may process personal data outside the Philippines.

11.2 Where personal data is transferred outside the Philippines, cczzz ensures that appropriate safeguards are in place in accordance with Section 21 of the DPA, including:

• Contractual data protection clauses requiring the recipient to meet standards equivalent to the DPA;
• Transfer only to jurisdictions that the National Privacy Commission has determined provide adequate data protection; or
• Other safeguards approved by the National Privacy Commission.

12. Changes to This Privacy Policy

12.1 cczzz may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, registered account holders will be notified by email or via a prominent notice on the cczzz platform.

12.2 The "Last Updated" date at the top of this Policy indicates the effective date of the current version. It is your responsibility to review this Policy periodically.

12.3 Your continued use of the cczzz platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact & Data Protection Officer

13.1 cczzz has appointed a Data Protection Officer (DPO) as required under Section 21(c) of the DPA. If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a privacy concern, please contact our DPO:

13.2 If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).